5 Year Warranty
At E-Champ Electric Bikes we're extremely passionate about sourcing and producing good quality products. All bike purchases include a 5 year warranty* which is valid from the date of delivery or collection.
If, in the unlikely event you need to claim through your warranty, we will seriously take into consideration the storage location and usage characteristics when validating and authorising any warranty based repair.
That said, we are delighted to offer the following comprehensive 5 year warranty* on all our E-Champ electric bikes:
5 Year Warranty*
- Framework - breakage
- Motor - failure
- Handlebars - breakage
- Throttle control - failure
- Lighting - failure
Battery Warranty - 24 Months or 500 cycles
Charger - 24 Months
What's not included
General wear and tear on all parts
The Warranty is made to the original owner only and is nontransferable. It is only effective with a valid proof of purchase consisting of the original purchase document or receipt indicating the date of purchase and the designation of the model.
*The bike must be returned to E-Champ for a full service and health check at 12 months from purchase. Cost is £90 and is carried out by our E-Champ technician. Failure to have the bike serviced will result in the warranty being void.
E-Champ Electric Bikes reserve the right to reject the coverage of this Warranty if the accompanying documentation of the E-Champ components is not accurate or complete.
Upon identifying a fault with an E-Champ bike, the owner must contact E-Champ Electric Bikes to initiate the warranty process. Any component to be repaired under this Warranty must be transported to the dealer at the owner’s own expense and risk, and, after the completion of such repair, must be picked up at the dealer.
Costs for repair work performed in advance by persons who have not been authorised by E-Champ Electric Bikes will not be reimbursed. In such a case, any warranty claim will cease and any remaining warranty period will be voided. Repair work and/ or replacement of components during the warranty period does not lead to an extension and/or a new start of the warranty period. Repair work and direct replacement during the warranty period may be performed with functionally equivalent replacement components. This Warranty excludes any claims as to the reimbursement of property damages, downtimes, travel expenses, lost profit, or any other claims. E-Champ Electric Bikes maximum liability in connection with this Warranty is limited to the purchase price of the Product.
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are super time sensitive. We will not accept shipping damage claims later than 10 days from receipt of the product. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete.