If you purchased the bike and it hasn't shipped yet, we will issue a 100% refund. 

 

If shipped, you have 14 days after delivery to do so. Your item must be packed in the original box and with the original protection material. The product should be free from dirt, dust - you may test ride a bike for example, but if the product has been been ridden over 15 miles, has marks, damages or other indications of use or damaged cause by the return shipping, we have the right to deduct these costs from the refund. Please make sure the bike is fully protected.

 

We don't accept returns after 14 days from the delivery date.

 

We won't accept return on used items unless it falls under our limited warranty. 

 

The buyer must pay for return shipping. We don't refund initial shipping costs.

 

The buyer is responsible for the return shipment including possible shipping damages and lost shipments.

 

Make sure you photograph and document the packaging before returning any item.

 

We recommend insuring any return shipment for loss or damages.

 

The customer must have written approval from a customer service rep before initiating a return.

 

Once approved, we inspect your returned item and determine if it is an exchange, store credit, or a refund.

 

PRE ORDER CANCELLATIONS: All pre-orders that are canceled prior to shipping are only eligible for a 100% refund of the total order price. Refunds may take up to 10 working days.

 

Please note any bike or scooter purchase which includes DVLA and number plate registration, this won't be refunded.